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Unity Lab Services™ Total Care Service Plan for Thermo Scientific High Cap/Low Speed Centrifuge (Floor Group 1)
Total Care Service Plan provides support post factory warranty. Includes 2 day response time (within specified location and criteria), full parts and labor coverage, and one preventative maintenance visit.
Brand: Unity Lab Services™ TLCCENHC1
This item is not returnable.
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Description
- Continue comprehensive service support post factory warranty with faster response time, and proactive maintenance through annual preventative maintenance visit (or event)
- 2 business day response time (may vary by location) for corrective maintenance
- Includes Engineer labor, travel, and factory-certified replacement parts required for corrective maintenance
- One scheduled Preventative Maintenance visit including a preventative maintenance kit (where applicable)
- Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools
- Access to on-line service knowledge base
- Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the contract terms and conditions
- Instrument Software/ Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit
- Upgrades to new versions of software are not included
- 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
Specifications
| Support Post Factory Warranty | |
| Full Parts & Labor Coverage, and One Preventative Maintenance Visit | |
| 2 Days (Within Specified Location and Criteria) | |
| Total Care Service Plan |
| 2 Day Response Time (Within Specified Location and Criteria), Full Parts & Labor Coverage, and One Preventative Maintenance Visit | |
| Upgrades to New Software Versions | |
| High Cap/Low Speed Centrifuge (Floor Group 1) |